Forget everything you’ve experienced from call centres in the past. When you call us we won’t ask you to choose from a baffling number of options. Instead, a friendly member of our team will answer your call quickly and proceed to handle your enquiry with intelligence and humour.

And at especially busy times, if we can’t get to your call within three minutes, we’ll call you back at our expense so that you can get on with your life instead of hanging onto a phone line.

We can also handle enquiries or works orders via email fax or through our website using the enquiry form, so whichever route is best for you we’ve got it covered.

Our appointment procedure is simple and flexible. We offer first and last calls, am and pm appointments and can arrange to ring you when we’re on the way (if, for example, you find it easier to leave work temporarily and meet us back at your property). We can always work around school collection times or shift patterns and if your faulty appliance is portable (such as a microwave or vacuum) and you find it easier to drop it off at the original retailer, our engineer will call there to collect it and return it to them once it’s fixed.

Ultimately, we think that having an appliance break down is enough of a headache without the process of arranging the repair make you reach for the paracetamol.

You can ring the call centre anytime on 0844 847 0220. We’re open from 09:00 to 17:00 Monday to Friday and out of hours there’s an answering service that will take a message if you’d like us to ring you back as soon as we return.