These days it’s hard to decide what to do should a domestic appliance suddenly break down. Should you get it repaired and if so who should do the job? The manufacturer? A local company? Or should you just throw it out and get a new one?

One decision you won’t regret is picking up the phone and talking to us. We’re dedicated to giving you the best service possible and that starts with talking through the problem. We’ll always give you free impartial advice on the viability of the repair, with an idea of the costs involved should you decide to proceed. You may have more guarantee on your appliance than you’re aware of (some machines now come with a 5 year parts guarantee or 2 year full warranty), again we’ll point you in the direction of the least cost option.

Your call is the start of what we hope will be a long relationship and we’re certain that you’ll remember us next time the unexpected happens.

And there are other benefits to being a Multibrand customer. Like Privilege Club - our loyalty scheme, which gives a preferential repair rate to any appliance within the same household and seasonal offers and promotions throughout the membership period. The cost of joining? Free! It's our way of saying thank you for trusting us with your repairs.

Many local independent retailers of domestic appliances now recommend only Multibrand to their customers – and as they have their own reputations to protect we're privileged to support them by ensuring that our service is as good as theirs.

So for future reference go to the contact us page and run off a printer friendly copy to keep near the phone. Just in case.