The vast majority of our work in this sector comes via the telephone but we are happy to receive requests for service by whatever means suits you. Some companies favour email (in which case we set up a dedicated mailbox exclusively for your use) but we can just as easily accommodate faxes, web based service calls direct from this site or any combination of these. In short, we are capable of adapting our processes to fulfil your requirements.

As soon as a job is received, we determine the nature of the failure by discussing the breakdown with the policy holder and, where possible, arrange for our engineer to arrive on the agreed date armed with the parts required to complete the repair on the first visit.

Once a job has been completed to the satisfaction of the end user, a clear, concise invoice is generated as part of a weekly run, each job being separately detailed with the information that your systems demand.

The Multibrand service support team are on hand to handle any specific queries and aim to build a lasting relationship with your business in all departments.

And in the background, our bespoke call handling system, written exclusively for Multibrand, monitors the progress of each repair providing ad-hoc or regular management reporting across the spectrum of our client base.

If you’d like further detailed information, see our Call Centre page.