We are happy to receive works orders by whatever means suits you. Most companies favour email (in which case we set up a dedicated mailbox exclusively for your use) but we can just as easily accommodate faxes, telephone calls or any combination of the three depending on the urgency of the breakdown and your internal procedures. In short, we are capable of adapting our processes to fulfil your requirements.

As soon as a job is received, we make contact with the scheme or tenant, determine the nature of the failure and, where possible, arrange for our engineer to arrive within the designated timescale armed with the parts required to complete the repair on the first visit. Our engineers clear down work on a job-by-job basis so if required we can feedback the status of the repair to you within minutes of him leaving the property.

Once a job has been completed to the satisfaction of the end user, a clear, concise invoice is generated as part of a weekly run, each job being separately detailed with the information that your systems demand.

The Multibrand service support team are on hand to handle any specific queries and aim to build a lasting relationship with your business, whether dealing with individual tenants, scheme managers, office staff or carers.

And in the background, our bespoke call handling system, written exclusively for Multibrand, monitors the progress of each repair providing ad-hoc or regular management reporting across the spectrum of our client base.