On occasion, we come across an appliance which is in such poor condition that we feel further repairs are unviable either from a safety or commercial perspective. Sometimes, even when the machine is in otherwise good condition, the cost of parts required exceeds the market value of the equipment.

When this situation arises, it is essential that you are informed immediately, as decisions that you need to take internally can affect the overall down time of the appliance.

For this reason, we developed Quick Quote. It is a system in which we aim to provide a quotation for a comparable machine along with the quotation for the work (where appropriate) within 2 hours of visiting the property. This can be done verbally, by fax or by email and is backed up by expected lead times for either scenario so that a decision which balances expediency with fiscal considerations can be reached.

This proactive information turnaround helps to ensure that your central office is not bombarded with chase calls from the scheme managers or tenants wanting to know when their equipment will be repaired/replaced. And it’s a win-win-win situation too; you get the information required quickly, the end user gets their repair resolved quickly and we get to complete and invoice the job quickly.